Support Management

Delight your customers by increasing the collaboration between customer support and development. With this tight collaboration, customer support engineers can view existing defects, submit new defects and track the development status of customer-reported issues, providing up-to-date status to customers.

Rally Support Manager for Salesforce.com

Logo: Salesforce

The Rally Support Manager for Salesforce.com improves support responsiveness and increases customer satisfaction through case-to-development lifecycle tracking. It gives support teams a 360 degree view of customer-reported bugs and feature requests by tracking their development status and informing customers with tailored release announcements or self-service portal updates.

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Rally Support Manager improves support responsiveness through case-to-development lifecycle tracking

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Rally helps me more effectively manage our backlog and better prioritize new features and functionality.”

—Ray Bagley
Director of Planning & Management
Spatial Corporation

Example Screens:

View defect status from support cases with Rally Support Manager

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Look up Rally defects from support cases to avoid defect duplication with Rally Support Manager

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Rally Support Manager can notify customers when their support cases are resolved

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