Comments on: How to Stop the Quality Killing Blame Game

By: Hussam Ahmad

Hussam Ahmad — Thu, 07 Jan 2010 21:16:45 +0000

I think all of you are right. from my own experience as a software proffisional and leader quality is something you have to build in your mindset, attitude, the way of thinking, implementing and doing things. Comprimises are easier when you do not feel ownership and can always say “that is what I was asked to do, everything else will cost you much more”. I think ownership is the key for taking responsibility and then acting => better quality.

I would love to attend the webcast, but unfortunatly Tuesday 19:00 Norwegian time is allready booked for christmas ball.

Regards
Hussam

By: Christopher Avery

Christopher Avery — Thu, 07 Jan 2010 16:07:06 +0000

First, thanks Zach for your leadership in addressing this issue and inviting me to the webinar. I look forward to it.

Second, to Phil’s point, I agree that eventually quality is an issue of organizational culture, and I’ll share one such organizational case study on the webinar (in case it gets cut due to time, I’ll offer it as a follow up download). That said, there are plenty of things that individuals, teams, and team leaders can do to increase the sense of ownership for quality. I no longer buy the “I got put on a bad team” (“…work in a bad culture”) excuse from otherwise resourceful individuals. Yes, my position on this sounds a little extreme unless you think about the long-term consequences of opting in to a “bad team” or “less-than-quality culture.”

On the webinar I’ll offer some things that every individual and every leader can do to take ownership not only for the quality of software but for the quality of your experience as well.

By: Phil Ruse

Phil Ruse — Wed, 06 Jan 2010 15:10:31 +0000

This is a subject close to my heart. But I do think the problem lies not only with individuals when it comes to the ‘blame game’, but with organisations as a whole. I’ve worked in far too many places where the change management process seemed more a tool with which to identify and blame individuals, rather than one to understand how as a whole the organisation can improve or avoid making the same mistake again. Indeed managers often unintentionally reinforce this by noting to the team that change management records WHO made the change.

By: qualitypoint

qualitypoint — Wed, 06 Jan 2010 13:43:54 +0000

Hi,

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blog which is having free software testing ebooks and technical content, Have a look.
http://qualitypoint.blogspot.com/2009/12/released-two-ebooks-for-learning.html

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