Notification Emails

Notifications emails from Rally can be initiated as part of several different processes, but each will come from the same address. Email messages will be generated from Rally for the following actions:

• Creating a new user will send them a “Welcome” email with a URL, username and instructions for accessing Rally.
• Using the “Forgot your password?” link or having an administrator choose this option while editing a user will send an email containing a URL that allows the selection of a new password.
• Setting up a notification rule to alert you of particular changes that are made to work products will send an email summarizing those updates as they are made.

Troubleshooting

Currently all notifications for our SaaS based customers come from the address Rally Notification [do-not-reply@rallydev.com]. To ensure that email is properly delivered, have your IT group either enable SPF verification (preferred), or whitelist the following IP addresses for Rally email notifications:

63.150.172.13
63.146.121.13

Be sure to check the junk/spam mail folder and any spam filters for this account to make sure that these emails aren't being misfiled, filtered or blocked.

User settings

Each user can choose to enable or disable notification functionality by navigating to Setup > Profile > Edit Profile. The Email Notifications field must be set to Yes to prevent any issues with receiving notification emails from Rally. The default setting for this field on all new users is No.

While editing your profile, be sure that the email address associated with your account is entered correctly. This value is separate from the username you use to access Rally and can be different.

Subscription settings

Subscription administrators can also choose to enable or disable email functionality across the entire subscription by going to Setup > Subscription > Actions > Edit Subscription and either checking or unchecking the Email Functionality field. This option must be set to True to prevent any issues with receiving notification emails from Rally. The default setting for all new subscriptions is True.