Rally Support Manager

Rally Support Manager is a management solution for support organizations who use Salesforce.com as their customer relationship management system. Key values include:

• Support teams can quickly escalate and associate customer-reported issues with defects in Rally
• When defects are resolved, teams can notify all affected customers via Salesforce email
• Development teams can see affected customer information in Rally

Resources and support

• View the demo to see Rally Support Manager in action
• Read the overview to get an overview of features
• Read the setup guide for the required configuration steps
• Read the user guide for tips on using each function most effectively
• Contact Rally Support with any questions or troubleshooting

Workflow diagrams

Rally Support Manager workflow