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Rally Support Manager (Salesforce.com)
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Integration Description:
Rally Support Manager provides organizations managing support cases in Salesforce Support and Services visibility into Rally defects and user stories that were initiated from customer reports. It also tailors release announcements to customers whose support cases were resolved in the Rally release being announced. When the integration is deployed, Rally users can view the specific customers that have reported Rally defects.
See the presentation and the data sheet.
Video Link:
Integration Status:
Integration Support Level:
Cost:
Additional per-seat cost for Enterprise Subscriptions, included with Unlimited Subscriptions
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To obtain a Rally connector:
- Enterprise and Unlimited Edition users: Click here to open a support case to obtain the connector code.
- Trial Edition users: Please contact your Technical Account Manager for download and support of the connector code.
- Community Edition users can upgrade to Enterprise or Unlimited Edition to obtain connectors.
Rally Word of the Day
Textual information that specifies the justification or reasoning behind the changes associated with a given revision of a work item.