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Frequently Asked Questions
Answers to your questions about Rally
- Rally Pricing Questions
- On-demand Questions
- Rally Enterprise Questions
- Rally Community Questions
- Quality and Defect Management Questions
- General Rally and Agile Questions
- How to Get Started Questions
Rally Pricing Questions
Q. What do I get with the free Community Edition?
Rally Community Edition is free and includes: 10 users, one project and Rally's robust Defect Management module. As your teams and projects grow, you can seamlessly upgrade to Rally Enterprise to manage multiple teams, projects and programs and take advantage of our Quality Management and Integration features.
Q. What is the price of Rally Enterprise?
Rally Enterprise is priced at $35 per user
per month with an annual commitment required. All Rally Enterprise subscriptions include Rally Support as well as all license fees and training and are backed by Rally's highly scalable and secure infrastructure. For more information on pricing or to purchase Rally Enterprise, contact Rally Sales at sales@rallydev.com.
Q. What is the price for an on-premise solution?
For information about Rally's on-premise solutions, including pricing, architecture and requirements, contact Rally Sales at sales@rallydev.com.
Q. Can I purchase Rally Enterprise on a month-to-month basis?
Rally Enterprise is only available with a 12-month commitment.
Q. How do I purchase Rally Enterprise?
To request a quote, contact Rally Sales directly. Visit the Buy It section on our web site for specific pricing information and to submit a Quote Request. As always, you can call Rally Sales at +1-866-348-1552 or 303-565-2818.
Q. Can I try the Rally tool before I buy it?
Yes. You can trial our Enterprise edition free, for 30 days. This trial includes 10 seats of Rally Enterprise, along with our Quality Management and Integration features. For more information on how to trial Rally Enterprise, please visit our Trial sign-up page.
Q. What happens if I decide to cancel my Rally subscription?
If you decide at any time to cancel your subscription, Rally's customer support team will export your existing data into either .csv or XML formats.
Q. Can I upgrade from Rally Community to Rally Enterprise?
Yes. As a Rally community customer, you can seamlessly migrate all of your existing data and set-up configurations to your new Rally Enterprise subscription.
Q. How do I upgrade from Rally Community to Rally Enterprise?
Contact your Rally Account Executive for pricing and the necessary order forms. Your new 12-month subscription starts from the date of your upgrade. Your account is usually upgraded within 24 hours of notification.
On-demand Questions
Q. How does Rally's on-demand solution work?
Rally is delivered through a highly secure, hosted web service that starts fast and scales easily across platforms and geographies for low-risk, low-cost deployment. In the same way you would log on to your favorite web site, you can securely connect to Rally's subscription service using a standard web browser. Rally provides everything you need to get started, so that unlike expensive and poorly integrated point tools, you'll never be surprised by hidden time and technology costs that can quickly add up to many times your original investment.
Q. How do I receive upgrades to my Rally subscription?
Using Rally's on-demand subscription service, you immediately have access to the latest version and features the next time you log in. All upgrades and enhancements to Rally are free of charge to subscribers. For information about Rally's on-premise solution, including its architecture, requirements and pricing, contact Rally Sales.
Q. How can I be sure my data is secure?
Rally's security infrastructure, policies, and procedures are extensively tested and evaluated, and Rally devotes significant resources to maintaining our world-class security infrastructure. For more detailed information, visit our security infrastructure pages. From a user perspective, when you log into Rally, you establish a secure (SSL) connection to our server. In addition, the URLs used to access your data on Rally are all preceded with https instead of http, which also indicates that a secure connection is being maintained for access from Rally.
Q. How can I be assured my data will be kept private?
Rally is fully committed to keeping your project and product data private and secure. For a greater understanding of the legal obligations Rally adheres to regarding data privacy, please refer to our Privacy Policy as well as the Rally Subscription Agreement.
Q. What happens when the Rally servers go down?
At Rally, we know that your business depends on immediate access to critical information, and we're committed to making sure that it is always available. Rally's application uptime numbers and response times are significantly better than those found in most company data centers. Rally has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. All components of the Rally application are proactively monitored and managed so that faults are detected before they become a system outage. Rally realizes there may occasionally be system outages due to issues beyond our control and have established numerous escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible. For more detailed information, security infrastructure pages.
Q. How scalable is Rally?
Rally's customer base is comprised of some of the world's leading software vendors, Internet companies and corporate development teams, many of which began as small deployments and scaled to hundreds of users. As Rally's subscriber base continually grows, our technical teams make adjustments to ensure that our top-quality performance is never compromised. You can have the confidence that Rally has scalability and capacity to take on additional user and data requirements as your company grows.
Rally Enterprise Questions
Q. What is Rally Enterprise?
Rally Enterprise delivers full-powered Agile project and program management. With Rally Enterprise, you can scale Agile to plan and track feature delivery across multiple projects and teams with automatic roll-up of schedules, status and progress. Rally Enterprise is available on-demand and on-premise with unlimited users, workspaces, projects and custom fields and views. You can also add Quality Management functionality and Integrations.
Q. What is the difference between Rally Enterprise and Rally Community Editions?
Designed for larger software teams that are either co-located and distributed, Rally Enterprise takes you from Agile project management to full-powered Agile project and program management. Rally Enterprise allows you to manage feature delivery through multiple projects with integrated planning and tracking of releases and iterations, requirements, programs and team resources. Rally Enterprise is also fully customizable to integrate with your development, test and build environments via a Web Services API. For more details on the difference between Rally Enterprise and Rally Community, visit our Edition Feature Comparison page.
Q. How do I know which product is appropriate for my company and team?
Each Rally edition is a world-class Agile project management solution that supports team collaboration and improves project visibility without adding undue burden and overhead. The edition you need depends on the size and make-up of your team, which management components you need, and the level of customization and integration you require. Visit our Edition Feature Comparison page to see which edition is right for your team.
Q. Can I change my subscription from Rally Enterprise down to Rally Community?
No. Because Rally Enterprise includes advanced functionality, there is no way to migrate a Rally Enterprise subscription down to Rally Community.
Q. Is my data completely secure within my Rally Enterprise subscription?
Absolutely. Our highly secure, world-class infrastructure ensures that your data is completely safe, which is why thousands of subscribers at some of the world's largest companies have trusted us with their software product and project information. For more detailed information, visit our security infrastructure page.
Rally Community Questions
Q. What is Rally Community Edition?
Rally Community delivers effortless Agile software project management for single release teams. Rally Community supports your team's natural signaling, so the entire organization gains real-time visibility into status of features, quality, priorities, roadblocks and risks.
Q. What is the difference between Rally Community and Rally Enterprise?
Ideal for smaller teams, Rally Community delivers basic Agile project management with integrated management of defects for a single release team or project. Unlike Rally Enterprise, the Community edition does not manage feature delivery through multiple projects with integrated planning and tracking of releases and iterations, requirements, programs and team resources. For more details on the differences between Rally community and Rally Enterprise, visit our Edition Feature Comparison page.
Q. What features are available in Rally Community Edition?
Rally Community provides iteration planning and tracking for a single project through user stories with optional integrated management of defects. For more detailed information about specific features available in Rally Community, visit our Edition Feature Comparison page.
Test and Defect Management Questions
Q. What are Defect Management and Test Management?
Rally's Defect Management comes standard with your Rally subscription and helps you manage defects found during automated testing, manual testing or those reported by stakeholders and customers. Dashboards automatically group test results and defects by requirement to show which issues must be resolved before the release is accepted. You can:
- Link defects to requirement or test cases right from the submit form.
- Schedule and track defects individually and/or in defect suites.
- View which defects are preventing acceptance of key features.
- Receive notifications of status updates and changes.
- Use Web Services to integrate with other systems (including support desks, CRM, Excel, source control and development environments).
Rally's Test Management functionality also is included in your Rally subscription and helps you generate test cases directly from requirements to pull testing forward and ensure traceability. The result is more consistent testing with improved software quality and faster delivery. You can:
- Create tests cases directly from requirements.
- Evolve acceptance tests simultaneously with - or ahead of - the coding efforts.
- View status dashboards that automatically group test results by requirement to assess quality and readiness.
- Provide access to failing tests for improved communication, easier defect re-creation and lower management burdens.
Q: What is Rally Quality Manager?
In addition to the test management capabilities that come standard with your Rally subscription, Rally Quality Manager is available as an upgrade to your subscription. Rally Quality Manager is an optional subscription module that gives you advanced testing organization tools that allow you to manage your test coverage across concurrent development projects. Development and QA team leaders can surface test results out of their test automation tool silo and into Rally's central development system, making it easier to predict total project completion, balance resources and reinforce Agile testing practices.
- A complete test case repository and test plan view display status across all requirements and projects
- Group regression tests into test folders that display the number of test cases passing and failing
- Setup a waste-free workflow between leading open source and commercial test automation tools such as HP Quality Center and Fit or Fitnesse
Q. Can I add Rally Quality Manager to my subscription at any time?
Yes. Contact your Rally Sales Representative to add this functionality to your subscription. Your new subscription agreement will reflect the incremental price of Rally Quality Manager and will renew on the same date as your original subscription.
Q. How much does it cost to add Rally Quality Manager and Defect Management functionality to my subscription?
Defect and standard test management are included with your Rally Enterprise subscription. The incremental cost to add Rally Quality Manager to your base subscription is $10/user/month.
Q. Can I turn off Rally Quality Manager?
No. You can only turn off Rally Quality Manager at the time of your Rally subscription renewal. Your new subscription agreement will reflect your subscription pricing minus the incremental cost for Rally Quality Manager.
Q. What happens to my Rally Quality Manager data if I chose not to keep this functionality at the time of my subscription renewal?
You will still be able to view your quality and defect-related information in Rally, but it will be available in a read-only format. Prior to turning off Rally Quality Manager functionality, Rally can also provide you with an export of your testing data.
General Rally and Agile Questions
Q. What is Agile?
Agile development - one of the fastest growing trends in the technology industry - emphasizes close collaboration between the programmer team and business experts, face-to-face communication, frequent delivery of new deployable business value and tight, self-organizing teams. Rally's leading Agile lifecycle management solutions give teams the visibility and collaboration needed to formalize and scale Agile development practices that deliver high-value software in rapid iterations.
Q. What does Rally's Agile lifecycle management solution provide?
From small pilot projects to distributed, multi-team programs, Rally's family of leading Agile lifecycle management solutions give teams the visibility and collaboration needed to formalize and scale Agile development practices that deliver high-value software in rapid iterations.
» Rally Enterprise - Agile Lifecycle Management
Scale Agile to plan and track feature delivery across multiple projects and teams with automatic roll-up of schedules, status and progress.
» Rally Community - Agile Project Management
Release and iteration planning, scheduling and tracking that supports your team's natural signaling so the entire organization gains real-time visibility into status of features, quality, priorities, roadblocks and risks.
Q. What large organizations are already using Rally Enterprise?
Rally's customers include thousands of subscribers from leading software vendors, Internet companies and corporate development teams that are committed to delivering high-value software that adapts quickly to new business realities.
Q. I'm a Project or Product Manager. How can I benefit from using Rally?
Rally delivers benefits to the entire software development team, from developers and testers to project and product managers and top executives. Rally provides Project Managers with release planning, scheduling and tracking that supports a software team's natural signaling, so the entire organization gains real-time visibility into status of features and quality, priorities, roadblocks and risks. Rally provides Product Managers with the ability to organize requests, evolve features, trace dependencies and integrate with project scheduling for better responsiveness and alignment with customer needs. Rally's real-time reporting and dashboard tools make it easy to keep all stakeholders up to speed without having to manually aggregate data from across the organization.
Q. I'm a Software Engineer or Tester. How can I benefit from using Rally?
Rally supports all roles and activities in the software lifecycle. With Rally, Testers and QA teams can generate test cases directly from requirements to pull testing forward in the development lifecycle. Rally also groups test results and defects by requirement to improve team communication and show feature quality and readiness. Software Engineers benefit from Rally's ability to manage requests, decompose features and trace dependencies while Rally's rich-media composers make requirements easier to write, estimate, code, and test.
Q. Can one person use Rally?
Yes. A single person, such as a Project Manager, can use Rally, but Rally's Agile lifecycle management solution is designed to give co-located and distributed teams project visibility and collaboration across the software lifecycle. Consolidating all of your software project information into a single, on-demand system gives everyone a complete view of a project's features and quality, priorities, roadblocks and risks.
How to Get Started Questions
Q. How do I access my Rally subscription?
Rally's on-demand service is delivered over the Internet, so there is no hardware or software to buy, install, or maintain. Just point your browser to the login page and enter your username and password. Rally recommends you use the latest versions of Mozilla/Firefox, Microsoft Internet Explorer or Netscape Navigator. For information about Rally's on-premise solution, including its architecture, requirements and pricing, contact Rally Sales.
Q. How will Rally's on-premise solution work within my current environment?
For information about Rally's on-premise solution, including its architecture, requirements and pricing, contact Rally Sales.
Q. Is there training available if I need it?
While training is not required, Rally offers free, live and on-demand training for users and administrators, as well as customized training for an additional fee. Visit the Services and Support section to learn more about our training and support offerings. If you are an existing customer, you can access free online training classes or sign-up for live classes at anytime.
Q. What involvement is required from my company's IT department?
For Rally's on-demand solution, there is no hardware, software, or network equipment to purchase, and because your Rally subscription is accessed through a standard web browser, your IT department does not need to be involved in implementing or maintaining Rally. For information about Rally's on-premise solution, including its architecture, requirements and pricing, contact Rally Sales.
Q. What platforms do I need to have in order to use Rally?
As an on-demand service, there is no software or hardware to buy, install, maintain, or upgrade with Rally. Rally's subscription pricing includes everything you need to get started, so unlike other installed solutions, you won't be surprised later by hidden people and technology costs. To access Rally it is recommended you use the latest versions of Mozilla/Firefox, Microsoft Internet Explorer or Netscape Navigator. For information about Rally's on-premise solution, including its architecture, requirements and pricing, please contact Rally Sales.
Q. How quickly can my company be up and running with Rally?
With Rally, you can be up and running immediately. It can take as little as 24 hours to set up and configure your Rally subscription.
Q. What is the job of the Rally subscription administrator?
The Rally subscription administrator is responsible for the initial set-up of Rally, which can include the following activities: Setting up new workspaces, adding users and passwords to the subscription for authentication, setting user access for each workspace and project, customizing user role permissions for workspaces and projects, setting create, read, update and delete privileges for workspaces, projects, and all related artifacts. The administrator may also manage the initial process of importing your company's existing project information.
Q. How do I sign up for a Rally subscription?
To request a quote for a Rally subscription, contact Rally Sales directly. Visit the Buy It section on our web site for more information or to submit an online Quote Request. As always, you can call Rally Sales at +1-866-348-1552 or 303-565-2818.
