Forrester: Haste Does Not Make Waste If You Improve Your Service Delivery

The effects of digital disruption are rippling through businesses and industries across the world. To win, serve, and retain customers in this world, infrastructure and operations (I&O) professionals must adopt a modern service delivery life cycle that can deliver features at the pace customers demand and is adaptable enough to continuously meet market drivers. This report from Forrester Research, Inc. describes how I&O pros need to hone the modern service delivery life cycle to increase agility and delivery of customer-consumable business technology.

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